Communicating during an emergency

  • The first priority of school staff will be to ensure student safety during an emergency situation. They will secure the safety of those on campus first and then work to notify families of the situation as quickly as possible. If a lockdown or shelter-in-place is completely precautionary and caused by an issue off of the campus, schools will typically make a notification only if the incident lasts more than 20 to 30 minutes. You should expect a notification regardless of how long an incident lasts if it occurs on campus.
    In an emergency situation you should expect to hear from your school in multiple ways including:

    Mass Notification 

    All San Juan Unified schools use a mass notification system which can quickly call parents, send e-mails and text messages. IT IS ESSENTIAL THAT YOUR CONTACT INFORMATION BE UPDATED TO ENSURE YOU RECEIVE THESE NOTIFICATIONS. Typically, you will receive an initial call to let you know that there is an incident. You will then receive updates as information becomes available and a final call to alert you that the situation has been resolved. Be sure that your current contact information is on file with the school office at all times. If you would like to receive text messages, you must provide your cell phone number to the school and you must also opt-in to the service by texting "YES" to 68453. You can opt-out of text messages at any time by texting "NO" to 68453. 


    During extended emergency situations, updates will typically be posted to the website of the school and district. You should check these pages frequently for the latest information.

    News Media 

    The district actively works with news media during emergency situations to help share accurate and helpful information. Please watch for OFFICIAL information from the district or first-responders on news media.

    Phone Calls

    During and after an emergency, school phone lines may become overloaded. Please refrain from calling a school during or right after an emergency if at all possible. If it is urgent that you get a message to the school for the safety of your student during an emergency, please contact the district office at (916) 971-7700. 
Last Modified on September 6, 2017